Costco has long been a favorite for its bulk bargains and wide variety of products. But even loyal fans have their wishlist of changes they’d love to see. Here are 12 big adjustments shoppers are asking Costco to make to improve their overall shopping experience.
1. Barcode Stickers in Sensible Places
Customers often struggle with awkwardly placed barcode stickers on items, making checkout a hassle. Placing them in more accessible spots would save time and frustration for shoppers and cashiers alike.
2. Functional Website
Fans are clamoring for a more user-friendly and efficient website. From easier navigation to better search functionality, Costco’s online presence needs an upgrade to match its in-store experience.
3. More Spots to Return Carts
Parking lot chaos is a common complaint among Costco shoppers. Adding more cart return stations would help streamline traffic and reduce the hassle of lugging carts long distances.
4. Streamline Membership-Checking
Many shoppers feel the membership-checking process at the entrance could be faster and more efficient. A digital check-in or self-scanning system might be the solution to speed up entry.
5. Stop Rearranging the Store
Frequent store rearrangements frustrate shoppers who want to get in and out quickly. Keeping products in consistent locations would make for a more efficient and enjoyable shopping trip.
6. Natural Fiber Clothing Options
Costco’s clothing section could benefit from more options featuring natural fibers like cotton and wool. Fans want comfortable, sustainable choices alongside the current synthetic offerings.
7. Timely Holiday Displays
Shoppers appreciate holiday spirit but want displays to go up at appropriate times. Many feel that putting Christmas decorations out in September is a bit premature.
8. Scan and Go
The addition of a Scan and Go feature, similar to competitors, would save time at checkout and allow shoppers to bypass long lines. This technology is a top request among tech-savvy Costco fans.
9. Advertise the Prices
Customers often complain about the lack of visible pricing in the warehouse. Clear and prominent price tags would make shopping more convenient and eliminate the guesswork.
10. Handle Stickers
Many fans suggest adding easy-to-remove stickers on items. Sticky residue left behind is a common annoyance, especially on reusable items.
11. Traffic Flow
Navigating a busy Costco can feel like a maze. Shoppers are asking for better aisle layouts and traffic flow management to reduce congestion and make the experience more pleasant.
12. Smaller Carts
While the oversized carts are great for bulk purchases, some shoppers prefer smaller carts for quick trips. Offering a choice of cart sizes would cater to all types of customers.
Final Say
Costco has a loyal following for good reason, but even its most devoted fans believe there’s room for improvement. These 12 changes could make the shopping experience even better, and fans are hopeful that Costco is listening!
